At [Your Website Name], we are committed to delivering quality services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be provided for our services, including income tax return filing, GST registration, GST return filing, and other related services.
1. General Refund Policy
1.1 Refunds are subject to the conditions outlined in this policy. By availing of our services, you agree to the terms and conditions of this Refund Policy.
1.2 Refunds will only be considered if there is a valid reason, and the criteria mentioned in this policy are met. All decisions regarding refunds are at our sole discretion.
1.3 Refunds, if approved, will be processed using the same payment method used during the original transaction.
2. Refund Eligibility
2.1 Service Non-Delivery
A full refund may be granted if the requested service is not initiated or delivered due to factors entirely under our control. Requests for refunds must be made within 14 days of the payment date.
2.2 Incomplete Service
If the service is partially completed due to unforeseen reasons or technical issues, a partial refund may be granted based on the portion of the service that remains incomplete.
2.3 Technical Errors
If you encounter any technical issues or errors on our website that prevent you from using our services, and you notify us promptly, we will investigate and take necessary actions, including issuing refunds where applicable.
3. Non-Refundable Cases
3.1 Customer’s Fault
Refunds will not be issued if errors occur due to incorrect or incomplete information provided by you. Please ensure that all the information you submit is accurate and up-to-date.
3.2 Service Completion
Once a service has been successfully delivered or completed (e.g., submission of ITR, GST registration, or GST return filing), no refunds will be provided.
3.3 Government Fees
Any fees paid to government agencies or third parties, including GST registration fees or penalties, are non-refundable. We are not responsible for any changes in government fees or policies after payment has been made.
3.4 Change of Mind
Refunds will not be provided if you change your mind after the service has been initiated, unless it falls under the specific conditions outlined in this policy.
4. Refund Process
4.1 How to Request a Refund
To request a refund, you must contact us within 14 days of the payment date with the following details:
Name
Contact information (email and phone number)
Service availed
Payment details (transaction ID, date, amount)
Reason for the refund request
4.2 Refund Evaluation
We will review your request and respond within 7 business days. During the evaluation, we may request additional information or documentation to support your refund claim.
4.3 Refund Approval
If your refund request is approved, the amount will be processed within 10-14 business days. The time taken for the amount to reflect in your account may vary based on your payment provider.
5. Cancellations
5.1 If you wish to cancel a service request, you must contact us before the service is initiated. Once the service has been initiated or delivered, cancellation may not be possible, and no refunds will be provided unless otherwise stated.
6. Amendments to Refund Policy
6.1 We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
6.2 Your continued use of our services after changes to the Refund Policy indicates your acceptance of those changes.
7. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us using the details below:
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]
Postal Address: [Your Company Address]